Last updated: September 22, 2026
This Refund and Returns Policy applies to purchases from Casada Speed Equipment, a fictitious name operated by Old Crow Media LLC (“Casada Speed Equipment,” “we,” “us,” or “our”).
- All Sales Are Final
All sales are final unless Casada Speed Equipment provides written authorization for a return. We do not accept returns, cancellations, or provide refunds because a customer changed their mind, ordered the wrong part, no longer needs the item, found a different price, dislikes the item’s appearance, or failed to confirm compatibility before ordering.
Customers are responsible for confirming part numbers, dimensions, specifications, intended use, and vehicle or engine compatibility before placing an order. Contact us before ordering if assistance is needed.
- Nonreturnable Items
The following items cannot be returned or refunded:
• Special-order, custom-built, modified, assembled, calibrated, coated, polished, or personalized products
• Carburetors, fuel-system components, or other parts that have been installed, mounted, disassembled, adjusted, altered, damaged, or exposed to fuel or other fluids
• Electrical or electronic components
• Clearance, closeout, discontinued, or final-sale products
• Products missing original packaging, instructions, hardware, labels, or other included materials
• Products damaged by improper installation, misuse, contamination, neglect, racing, accident, or unauthorized modification
• Shipping charges, payment-processing costs, and other nonrecoverable fees, except where required by law
• Deposits on custom-built, modified, assembled, or special-order products after work has begun or the order has been placed with a supplier
- Damaged, Defective, or Incorrect Items
Inspect your shipment immediately upon delivery. Claims involving shipping damage, missing items, incorrect items, or an alleged defect must be submitted in writing within five calendar days after delivery.
Email rick@casadaspeed.com with:
• Your name and order number
• A description of the problem
• Clear photographs of the product, packaging, shipping label, and any visible damage
• Any additional information reasonably requested to evaluate the claim
Keep all original packaging and materials until the claim is resolved. Do not install, modify, disassemble, adjust, or use the item. Installation or use may prevent us from verifying the condition and may make the item ineligible for return or replacement.
If we confirm that Casada Speed Equipment shipped an incorrect item or that an item arrived damaged or defective, we may, at our discretion and as permitted by law, repair the item, replace it, provide store credit, or issue a refund.
- Return Authorization Required
No item may be returned without prior written return authorization from Casada Speed Equipment. Sending an item back without authorization does not guarantee acceptance, credit, replacement, or refund.
Unauthorized returns may be refused and returned to the sender at the sender’s expense. Issuing a return authorization does not guarantee a refund; all returned items remain subject to inspection.
- Approved Discretionary Returns
If Casada Speed Equipment chooses to authorize a return that is not related to our error or a confirmed defect:
• The item must be unused, uninstalled, unmodified, undamaged, and complete
• The item must be returned in its original packaging with all included materials
• The customer is responsible for return shipping and adequate insurance
• Original shipping charges are not refundable
• A restocking fee of at least 25% may be deducted
• Additional deductions may be made for missing parts, damaged packaging, diminished condition, supplier fees, or other unrecoverable costs
The customer bears the risk of loss or damage during return shipment.
- Order Cancellations
Orders may be processed or submitted to suppliers shortly after they are placed. Cancellation requests are not guaranteed.
Special-order, custom, modified, assembled, or supplier-ordered products cannot be canceled after work has begun or after the order has been submitted to the supplier. Any approved cancellation may be reduced by processing fees, supplier charges, shipping costs, or other nonrecoverable expenses.
- Manufacturer Warranties
Some products may be covered by a manufacturer’s warranty. Manufacturer warranties are controlled solely by the manufacturer’s terms. Casada Speed Equipment does not create or extend any warranty beyond those expressly provided in writing by the manufacturer or required by applicable law.
We may assist with a manufacturer warranty claim, but assistance does not guarantee approval, replacement, repair, or refund.
- Refund Processing
If a refund is approved, it will generally be issued to the original payment method after the returned item is received and inspected. Processing time may vary depending on the payment provider or financial institution.
- Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law. If any part of this policy conflicts with applicable law, the applicable law will control only to the extent of that conflict.
Questions or return requests must be sent to:
Casada Speed Equipment
Operated by Old Crow Media LLC
Email: rick@casadaspeed.com